How do I reschedule or cancel and request a refund?

We understand that plans can change, so we offer the following options for refunds and rescheduling:

Full Refunds

• Available: Up to 48 hours before your booking.

Requesting a Refund

• How to Request: Submit a request using the link in your confirmation email, and a member of our team will happily assist you.

Rescheduling

• Available: Up to 2 hours before your booking.
• How to Reschedule: Refer back to your confirmation email, create an account, and reschedule online. Please note you can´t change location. 
• Important Note: Rescheduling is not available if you booked less than 48 hours before your booking.